Effective public service delivery through innovative governance knowledge exchange
Effective public service delivery through innovative governance knowledge exchange
Search
signup
Member login
Click to reload image

 

Valid XHTML 1.0 Strict

Project Arrow - Improving postal service delivery
4 stars 42 vote(s)
Rank this case study
 
India Post logo
India Post logo
Project Arrow aims to completely transform the postal service in India. By upgrading key postal operations such as mail delivery, remittance and banking services, India Post has become an effective and reliable service provider.

The Department of Posts introduced Project Arrow in 2008 to transform the existing India Post infrastructure across the country. The project aims to revitalise the organisation, capitalising on its strengths and recognising and dealing with the weak areas of the department through a sustained, sincere and honest team effort. Customers' satisfaction is the priority for the department.

Under the project, the exterior and interior of the post offices have undergone a transformation. Service delivery has been upgraded through information technology-enabled procedures. The fear of late delivery of mails is a thing of past under Project Arrow as all the letters including registered, speed posts, ordinary mails are delivered the same day. Also money transactions have become simpler and faster between post offices through instant money order.

|| See full case study ||