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The Department of Posts introduced Project Arrow in 2008 to transform the existing India Post infrastructure across the country. The project aims to revitalise the organisation, capitalising on its strengths and recognising and dealing with the weak areas of the department through a sustained, sincere and honest team effort. Customers' satisfaction is the priority for the department.
Under the project, the exterior and interior of the post offices have undergone a transformation. Service delivery has been upgraded through information technology-enabled procedures. The fear of late delivery of mails is a thing of past under Project Arrow as all the letters including registered, speed posts, ordinary mails are delivered the same day. Also money transactions have become simpler and faster between post offices through instant money order.